Privacy policy

1. Information We Collect

We collect certain information to provide our services effectively, enhance your experience on our platform, and comply with legal and operational requirements.

Personal Information

• • Name, email address, phone number, and business information.
  • Optionally, Customers and Suppliers may upload their business license to expedite verification.
  • Forwarder information, which is required to streamline order processing and shipping.
• Bitubix verifies all accounts through an internal Administrator review before activation.

Order Information

• • Order history: Details of completed and ongoing transactions.
  • Invoices and related payment details.

Usage Data

• • The features you access most frequently.
  • Session duration and general app interaction patterns.
• Website analytics and session recordings: On our public website we use a self-hosted, privacy-friendly analytics service (Umami). IP addresses are truncated and no cross-site tracking or advertising cookies are used. With your explicit consent — via the banner shown on your first visit — we may also record anonymized, masked session replays of individual pages to understand how the site is used and to improve it. You can withdraw or change your consent at any time by clearing this site's stored settings in your browser and answering the banner again.

2. How We Use Your Information

• Account Management and Service Delivery: Verify and manage user accounts for seamless access to platform features and assist with order placement, processing, and fulfillment.
• Improvement of Services: Analyze app usage data to identify areas for enhancement and provide a better user experience.
• Customer Support: Resolve inquiries, complaints, or technical issues related to the platform.
• Marketing and Notifications: Notify users of promotions, updates, and relevant offers. Inform users about the status of orders, shipments, and account-related notifications. Users have the flexibility to choose their preferred communication methods, including Email, SMS, WhatsApp, Telegram, and Push Notifications.
• Legal and Compliance Obligations: Comply with applicable laws, customs regulations, and transportation standards.

3. Payment Information

Bitubix does not process payments directly on the platform. Customers and Suppliers settle payments with Bitubix via wire transfers or other external methods. Bitubix strictly focuses on order processing and does not store sensitive payment credentials.

4. Data Storage and Security

• Cloud Storage: All user data is securely stored in cloud-based systems to ensure accessibility and durability.
• Data Protection Measures: We implement robust technical, administrative, and physical safeguards to protect data from unauthorized access, alteration, or disclosure.

While no system is entirely immune to breaches, we continuously update and monitor our security practices to mitigate potential risks.

5. Your Choices and Rights

• Access and Update: Users can edit their account details and preferences at any time. All changes are subject to Administrator review and approval to maintain the highest level of standard, accuracy, and security.
• Opt-Out of Marketing: Users can opt out of receiving marketing communications while continuing to receive essential notifications related to orders and accounts.
• Data Export and Deletion: Currently, Bitubix does not support exporting user data in a portable format. Users may request account deletion by contacting our support team.
• Policy Updates: Any updates to this Privacy Policy will be communicated through standard notification methods, such as email or in-app alerts.

6. Geographic Scope

Bitubix is headquartered in Dubai Airport Freezone and operates globally:

• Customers and Suppliers from any location worldwide can register and use the platform.
• For international orders, Bitubix manages the procurement of goods from Suppliers, consolidates them in its warehouse, prepares shipments per customs and transportation regulations, and ensures safe delivery to Customers.

7. Third-Party Services

Bitubix may engage third-party service providers to facilitate specific operations, such as:

• Cloud storage services to securely store data.
• Logistics providers for international shipping and customs clearance.

These providers are bound by strict confidentiality agreements and operate under industry-standard data protection guidelines.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can reach us at:

• Email: support@bitubix.com
• Phone: +971521390630
• Address: Office G-16, Dubai Airport Freezone, Dubai, UAE

9. Changes to this Privacy Policy

Bitubix reserves the right to update this Privacy Policy periodically to reflect changes in our services or regulatory requirements. We encourage users to review the policy regularly.