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Marketplace terms

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These Marketplace terms apply when your company uses Bitubix Marketplace, where companies list stock, talk and trade directly with each other. They add to our Terms of service and Privacy policy, which still apply. Where they differ, these Marketplace terms apply to Marketplace.

Marketplace is in beta. Features, limits and these terms may change while we learn from it.

For questions about these terms, contact us at support@bitubix.com.

1. What Marketplace is

  • Direct: Bitubix Direct is our own trade service: you buy from or sell to Bitubix, and Bitubix is your counterparty.
  • Marketplace: Bitubix Marketplace lets companies post Selling and Wanted listings, chat, agree deals and record orders with each other.
  • Modes: Each company can turn Marketplace on or off. Turning it off hides your profile and listings from other companies.

2. Bitubix is not a party to Marketplace deals

On Marketplace, the deal is between the buying company and the selling company. Bitubix provides the tools and is not the buyer, the seller, an agent, a broker or a guarantor.

  • Bitubix does not own, inspect, store, ship or insure the goods in a Marketplace deal.
  • Payment, delivery, customs, taxes, warranties, returns and disputes are agreed and settled between the two companies.
  • Bitubix does not hold or move money for Marketplace deals and takes no commission on them.
  • Order steps on Marketplace (Accepted, Shipped, Received, Closed, Cancelled) are a shared record kept by the two companies. They are not a confirmation by Bitubix that goods were shipped, received or paid for.

3. Who can use Marketplace

  • Marketplace is for registered businesses with an approved Bitubix account, not for consumers.
  • The people who use Marketplace for your company must be allowed to act and make deals for it.
  • Your company profile must be accurate and kept up to date.

4. Listings

  • A listing must be for real stock you have, or a real need you want to fill, and must describe the model, condition, quantity, price in USD, ships-from location and shipping terms honestly.
  • Remove or pause a listing as soon as it is no longer available.
  • You may not list stolen, counterfeit, blacklisted or locked devices, goods you have no right to sell, or anything that breaks the law where you or the buyer operate.
  • A listing is an invitation to talk, not a binding offer. A deal is made only when an offer is accepted in chat.

5. Chats, offers and orders

  • Chats are for the listing, negotiation or order they belong to. Do not use them for spam, unrelated advertising or to move people off Bitubix to avoid these terms.
  • When the other company accepts your offer in chat, a Marketplace order is created with the agreed terms. Both companies should keep its steps up to date.
  • Either company can cancel an order before it is closed. Agree the reason with the other company first.
  • After an order is closed, each company can rate the other. Ratings must be honest and about that deal.
  • Chats with Bitubix in Direct mode are with the Bitubix team and are covered by our Terms of service.

6. Verification and trust

  • Bitubix may mark a company as verified after checking public company records and information supplied by the company, using our own checks and third-party data providers.
  • A verified badge means those checks matched at the time. It is not a guarantee of the company, its goods or its conduct. Do your own checks before you trade.
  • We may remove a verified badge at any time.

7. Free and Pro plans

  • Free: The Free plan has limits on active listings and new chats each month, shown on the Plan page. Contact details of other companies and market data are not included.
  • Pro: Pro lifts those limits and adds contact details, market data and price alerts. Pro is turned on by Bitubix for a set period after you request it, at the price shown on the Plan page or as agreed with Bitubix.
  • When Pro ends, your company returns to the Free plan. Listings over the Free limit stay visible but you cannot add more until you are under it.
  • We may change plans, limits and prices. Changes to a running Pro period apply from its next renewal.

8. Market data and price alerts

  • Market data (prices, bands, history, trends and demand counts) is built from Bitubix trading data and Marketplace activity. It is for information only and is not advice or a promise that you can buy or sell at those prices.
  • Price alerts are sent by email when a matching listing goes live. They may be delayed or missed, and you should not rely on them alone.
  • You may use market data inside your own business. You may not resell it, publish it or use it to build a competing data product.

9. How we use deal data

Marketplace runs on the data companies put into it: profiles, listings, chats, offers, orders and ratings.

  • To run Marketplace: We show your profile, active listings and ratings to other companies with Marketplace on, and contact details only to companies on Pro.
  • Anonymised totals: We combine prices, quantities and counts from listings, offers and orders into anonymised totals, such as price bands, trends and demand counts. These totals never name your company or show a single deal in a way that identifies you.
  • Where totals are used: Bitubix may use those anonymised totals in Marketplace market data, in Bitubix Insights and in our own pricing.
  • Chats and orders: Bitubix staff may read chats and orders to handle reports, enforce these terms, give support you ask for or meet a legal duty. We do not read them for any other reason.
  • No sale of deal data: We do not sell your company's individual listings, chats, offers or orders to third parties.

Our Privacy policy explains how we handle personal data and your rights.

10. Reports, blocks and enforcement

  • You can report a listing, company or chat that you think breaks these terms. We review reports and may ask both sides for information.
  • We may remove listings, limit or close chats, remove a verified badge, turn off Marketplace for a company or suspend its account if it breaks these terms, acts dishonestly or puts other companies at risk.
  • We may turn Marketplace off for everyone, for example during maintenance or a security problem.

11. Liability

  • Because Bitubix is not a party to Marketplace deals, Bitubix is not responsible for the goods, payment, delivery, or anything another company says or does.
  • Marketplace is provided "as is" during the beta. The Limitation of liability and Indemnification sections of our Terms of service apply to Marketplace.
  • You are responsible for your listings, messages and deals, and for any loss caused to Bitubix or others by breaking these terms.

12. Changes and contact

We may change these Marketplace terms. We will tell you about significant changes by email or in the app. Using Marketplace after a change means you accept the updated terms.

These terms are governed by the laws of the United Arab Emirates, and disputes about them are resolved in the courts of Dubai, UAE. Disputes between companies about a Marketplace deal are for those companies to resolve.